Terms and Conditions

Terms and Conditions

Please ensure you have read and understood these Terms and Conditions before booking your Class, Workshop or Experience. By booking or attending a Class or Workshop such as a Throwing Day or Taster Session you are deemed to have read, understood and accepted them.

These Terms and Conditions apply to all Classes, Experiences, Group Bookings, Studio Sessions, Workshops, Shop and any other uses and events at Oxcombe which may take place.


    Completion of the booking process and acceptance of our terms and conditions forms your contract with Oxcombe.
    Upon purchasing a termly class you are automatically enrolled in our Oxcombe Membership Programme.
    Membership benefits are provided by Oxcombe for the duration of attendance only and can be subject to change, alteration or removal at any time.
    Completion of a purchase either online or in person is covered by these terms and conditions.


  • Oxcombe takes a diligent approach to health and safety for the sake of all staff and visitors. Please be aware that Oxcombe is located on a working farm; be aware of the presence of livestock and farm machinery and the use of the road by the farm business. The road to the site is single track and should be used with care.
    Oxcombe has a no-smoking policy.
  • Fire exits are clearly marked, are there in the interests of safety and attendees must not interfere with these exits for any reason. In the event of a fire, everyone is asked to make their way to the nearest available exit. The Muster Point is located at the white wall near to the staff parking area.
  • Attendees agree to abide by our Health & Safety guidelines and as instructed by tutors. Repeated failure to do so will result in termination of the students’ participation in the class.


    Oxcombe accepts no liability for any injury suffered by anyone at the venue/site (including the car-parking area), except in so far as such loss, damage or injury is by law incapable of exclusion.

    Personal belongings are brought onto the site / premises at your own risk and Oxcombe does not accept liability for any loss or damage whatsoever to such items.


    Work available to purchase is handmade and often made by participants at Oxcombe. For this reason, Oxcombe accepts no liability relating to purchases of artwork.


    The Oxcombe Range is produced in-house, purchases of this work are protected by Product Liability cover held by Oxcombe.


  • Payment for Experiences is in advance and secures the booking.
  • Payment for Group Bookings and Workshops is in advance and secures the booking.
  • Payment for classes (full term fee) must be made in advance before joining. Thereafter by BACS on receipt of an invoice.
  • Payment is required in full for all the weeks of class during a term – usually six or seven weeks – unless a participant joins a Class in the middle of a term in which case payment will be for that class and the remaining weeks of the term, (pro rata).
  • Payment for Shop purchases is required in advance and secures the item.
  • Payment for other uses or events at Oxcombe is by agreement.



    Gift Vouchers are valid for 12 months from the date of purchase
    Gift Vouchers are non-refundable except by permission of the purchaser to whom the refund will be made.
    The terms below relating to cancellations and attendance also apply to the use of Gift Vouchers.
    Sustainability is important to us. We use recyclable packaging where ever possible and ensure items are packaged securely.
    All orders required for delivery will be posted via Royal Mail.
    Ceramic Shop items will be ready for dispatch within 7days of order.
    Pre requested postage for items made during our experiences such as taster sessions and throwing days will be posted out once the items have been glazed and fired.
    Should you receive a damaged item or wish to return an item from the Ceramic shop please contact us by email:


    Class cancellations by an attendee must be made in writing or by email within working 7 days. Cancellations for Experiences such as Throwing Days and Taster Sessions will only be refunded or changed to another date if notice is given in writing or by email at least 7 working days before the Experience Day / Session is due to take place.

    If a Class, Experience Day / Session, or other event is cancelled by the Pottery you will be offered an alternative date or, if this is not acceptable, a full refund.

    Once you have committed to a Class we recommend that you attend the scheduled number of sessions to get the most out of the programme. If you are unable for any reason to attend all or some of the Classes in a term the fees are still payable in full.

    We reserve the right to change the timing, date or tutor of the Class, Experience or other event in order to provide a high-quality service or where it is necessary for reasons beyond our control.

    Oxcombe Pottery reserves the right to cancel if insufficient bookings have been received for any Class, Experience or other event and will give as much notice of this as possible. Occasionally scheduled teaching may be cancelled at short notice because of factors outside our control, such as weather or illness. In this case an alternative will be offered if this is possible, if not a refund or credit offered.

    Oxcombe Pottery will not be liable for any losses or expenses arising from alterations or cancellations.
    Transfers between Classes are subject to availability and there is no guarantee that this will be possible
    Oxcombe Pottery reserves the right to vary opening times.

    The Pottery will be closed during half-terms and holidays, usually following the Lincolnshire School Timetable. During these closure periods it will only be open by arrangement. Oxcombe Pottery reserves the right in its sole and absolute discretion to close the pottery for additional periods.
    Oxcombe Pottery is equipped with the highest quality kilns and equipment. Experienced and trained staff will handle and fire your ceramic work. However, by the nature of ceramics, there remains a risk of technical failure, and sometimes for various reasons breakages occur during firing for which we cannot be held responsible.
    Please do not use equipment unless you have been shown how to use it and, in particular, do not open or interfere with the kilns or a firing schedule.
    Ceramics is an expensive process and we try hard to keep the costs down. We do not like to curb peoples’ creativity, but we have limited shelf and kiln space. You may be asked to select your preferred pieces for firing, glazing etc. if shelf and storage space becomes an issue. You will be asked to pay for fired clay per gram. All unfired items can be recycled by the studio and you will not be charged for these.

    Oxcombe Pottery will do its best to fire work in a timely manner but this is dependent on many factors, including drying times and kiln space.

    Oxcombe Pottery will provide a range of clay, tools, glazes, materials and equipment but it cannot provide every possibility in ceramics. If there is something we do not provide but you would like to use please ask your tutor before using it at the Pottery to see if it is possible with the facilities we provide.
    Experiences of Throwing / Taster Sessions and Group Sessions – you will be emailed when your pieces are ready for collection, usually this is within four weeks, but can occasionally take longer depending on our kiln firing schedule.

    We request that you collect your finished work as soon as possible once you have received the pickup instructions via email to help keep our storage area clear, therefore avoiding damage.

    If finished ceramic work is not collected within 2 months of the end of the Session we will store it in an outside shed. After 6 months we will regrettably have to dispose of it.

    Classes – please collect your work and take it home when you attend Classes. If finished ceramic work is not collected within 2 months of the end of the Term we will store it in an outside shed. After 6 months we will regrettably have to dispose of it


  • Oxcombe Pottery is the trading name for Susanna Gorst and any reference to Oxcombe Pottery also refers to the business of Susanna Gorst and Oxcombe Farms Ltd and to Oxcombe Events Ltd.

The above Terms and Conditions are regularly reviewed and may be subject to change at any time.